Internet Management for Nonprofits: Strategies, Tools and Trade Secrets (Hardcover)

Introduction: A Primer for Board Members and Nonprofit Executives (Ted Hart).

About the Editors.

PART I Effective Management and Leadership Tools.

CHAPTER 1 The ROI of Social Media (Beth Kanter).

CHAPTER 2 Path to Managing Your Organization Using Online Tools (Michael Sola and Tim Kobosko).

CHAPTER 3 E-governance Is Good Governance (Dottie Schindlinger and Leanne Bergey).

CHAPTER 4 Social Collaboration and Productivity (Russell M. Artzt, John Murcott, and Mark Fasciano).

CHAPTER 5 Insight Tools for Surviving and Thriving (Roger M. Craver and Ryann Miller).

CHAPTER 6 Demystifying Online Metrics (Steve MacLaughlin).

PART II Managing Fundraising and Building Communities Online.

CHAPTER 7 Managing Fundraising and Building Communities Online (Adrienne D. Capps).

CHAPTER 8 The Nonprofit Leader's Volunteer Recruitment and Retention Strategies (Walter P. Pidgeon Jr.).

APPENDIX 8A Highlights of America's Philanthropic and Volunteering Heritage.

APPENDIX 8B Creative Marketing Example.

CHAPTER 9 How Successful Are Your Social Media Efforts? (Danielle Brigida and Jonathon D. Colman).

CHAPTER 10 Social "Trysumers" (Marcelo Iniarra Iraegui and Alfredo Botti).

CHAPTER 11 Social Networks (Philip King).

CHAPTER 12 Prospect Modeling, Prospect Research (Lawrence C. Henze).

CHAPTER 13 No Borders (Andrew Mosawi and Anita Yuen).

PART III Making Technology Work for Your Organization.

CHAPTER 14 Effective Web Design (Allan Pressel).

CHAPTER 15 Multichannel Fundraising (Michael Johnston and Matthew Barr).

APPENDIX 15A Competency Profile of a Manager or Director of Integrated Fundraising.

CHAPTER 16 12 Steps to Protect Your Organization and Donors from Fraud and Identity Theft (Catherine N. Pagliaro).

CHAPTER 17 Mobile Technology (Ben Rigby).

CASE STUDY Transforming Activists into Donors--Nicolas Hulot Foundation Case Study (Frédéric Fournier).

Notes.

AFP Code of Ethical Principles and Standards.

A Donor Bill of Rights.

Index.