Never by Chance: Aligning People and Strategy Through Intentional Leadership (Hardcover)

Introduction.

Chapter 1 Vision: Begin With The End In Mind.

Case Study: Western Water Works Supply Company.

Chapter 2 Culture As A Competitive Advantage.

Case Study: Kowalski's Market.

Chapter 3 Relevance- Making Your Company Matter.

Case Study: Apple Stores.

Chapter 4 Customer Experience—It Is Your Brand.

Case Study: Pinnacle Financial Partners.

Special Report: Events As Strategy.

Chapter 5 The Intentional Leadership Mindset.

Index.