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· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9780470627723
· 쪽수 : 336쪽
· 출판일 : 2010-10-14
목차
Preface vii
Part I: Context 1
1 Do Managers Matter? 3
A Brief History of Management 4
Defining Management and Leadership 7
The Definition, and the Power, of Engagement 16
Summary 22
2 Why Managers Have a Tough Job 25
Employees Are Smart and Demanding 26
We Have Ambivalent Feelings about Leadership and Followership 29
We Really Don’t Like Being Told What to Do 32
Managers Behave Badly 33
Summary 36
3 A New Model of Manager Performance 39
Managers and Competitive Advantage 41
The Manager Performance Model 51
Summary 66
4 Constructing the Manager Role 71
Manager Contribution—The Player-Coach Job 72
Manager Competency—The Technical Skill Dilemma 74
The Size of the Job—Span of Control 81
Building the Role System 89
Summary 101
Part II: Implementation 103
5 Executing Tasks 105
Planning Work 106
Clarifying Job Roles 115
Monitoring Progress 137
Summary 139
6 Developing People 143
Acting as a Human Capital Treasurer 144
Providing Direct Development 153
Goal Setting and Performance Feedback 161
Summary 172
7 Delivering the Deal 177
Transforming the Extrinsic into the Intrinsic 178
Individualizing Rewards 181
Boosting Engagement Through Recognition 187
Summary 194
8 Energizing Change 199
Coping with Imposed Change 200
Choosing to Change 213
Sustaining Engagement 218
Summary 225
9 Authenticity and Trust 229
Connecting Authenticity and Trust 229
Building Trust Through Authenticity 232
Implications for Manager Performance 244
Summary 253
10 Fitting the Pieces Together 257
Manager Role Structure and Performance Model—A Summary 258
What Makes a Great Manager? 259
Can a Good Manager Manage Anything? 265
Make Versus Buy 266
Notes for Those Who Want Managers to Succeed 269
Notes 281
The Authors 313
Index 315
