Effective Knowledge Management: A Best Practice Blueprint (Paperback)

Series Foreword (Digby Jones)

About the Author

Acknowledgements

Introduction: Managing Knowledge without Tears

Best Practice Transfer: A Business Imperative

Creating Organisational Knowledge of External Changes

The Importance of Managing Knowledge

Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers

Technology and Knowledge Management

The Leadership Factor and Knowledge Management

Knowledge, Intangible Assets and Superior Performance

Measuring Intangible Assets

Knowledge Management in Practice: Making a Start

A to Z of Managing Knowledge

Further Reading

10 Useful Web Sites

References

Index