Undercover Boss: Inside the TV Phenomenon That Is Changing Bosses and Employees Everywhere (Hardcover)

Introduction 1

1. Sorting Through the Garbage 1 8

Waste Management: Larry O’Donnell, President and COO

2. Wings, Women, and Beer 4 4

Hooters of America: Coby Brooks, President and CEO

3. The Necessities of Life 6 8

7-Eleven: Joe DePinto, President and CEO

4. An American Love Affair 9 0

White Castle: Dave Rife, Owner

5. Time to Get Personal 116

Churchill Downs: Bill Carstanjen, COO

6. Looking for Fulfilment 142

GSI Commerce: Michael Rubin, Founder and CEO

7. What Riches Can’t Buy 168

Herschend Family Entertainment: Joel Manby, President and CEO

8. Troubles Down the Drain 196

Roto-Rooter: Rick Arquilla, President and COO

9. Say It with Flowers 220

1-800-Flowers: Chris McCann, President and COO

Go Undercover in Your Own Organization 247

Acknowledgments 253

About the Authors 257