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· 제목 : Human Resource Management in the Hospitality Industry (Hardcover)
· 분류 : 외국도서 > 경제경영 > 인력관리
· ISBN : 9780471110569
· 쪽수 : 352쪽
· 출판일 : 1996-02-29
· 분류 : 외국도서 > 경제경영 > 인력관리
· ISBN : 9780471110569
· 쪽수 : 352쪽
· 출판일 : 1996-02-29
목차
Human Resources--The Key to Service Quality.
Communication.
Leadership.
Motivation.
Conflict Resolution.
Stress and Coping.
Decision Making.
Training Structure.
Organization Development.
Strategy Formulation and Planning for Implementation.
Appendix.
Bibliography.
Glossary.
Index.
