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· 분류 : 외국도서 > 컴퓨터 > 소프트웨어 개발/엔지니어링 > 시스템 분석/설계
· ISBN : 9780471178316
· 쪽수 : 512쪽
· 출판일 : 1998-02-23
목차
Preface xi
About the book xiv
Acknowledgments xviii
Chapter 1: Introducing User and Task Analysis for Interface Design 1
PART 1: UNDERSTANDING THE CONTEXT OF USER AND TASK ANALYSIS 21
Chapter 2: Thinking about Users 23
Chapter 3: Thinking about Tasks 51
Chapter 4: Thinking about the Users' Environment 91
Chapter 5: Making the Business Case for Site Visits 111
PART 2: GETTING READY FOR SITE VISITS 127
Chapter 6: Selecting Techniques 129
Chapter 7: Setting Up Site Visits 155
Chapter 8: Preparing for the Site Visits 193
PART 3: CONDUCTING THE SITE VISIT 241
Chapter 9: Conducting the Site Visit—Honing Your Observation Skills 243
Chapter 10: Conducting the Site Visit—Honing Your Interviewing Skills 273
PART 4: MAKING THE TRANSITION FROM ANALYSIS TO DESIGN 295
Chapter 11: Analyzing and Presenting the Data You Have Collected 299
Chapter 12: Working Toward the Interface Design 345
Chapter 13: Prototyping the Interface Design 375
Chapter 14: User and Task Analysis for Documentation and Training 405
Bibliography 439
Appendix A: Template for a Site Visit Plan 447
Appendix B: Resources 455
Appendix C: Guidelines for User-Interface Design 457
Index 479
