Shared Services: Adding Value to the Business Units (Hardcover)

MOBILIZE.

What Is Shared Services All About?

What Is the Compelling Business Reason for Pursuing Shared Services?

Is Shared Services Right for You?

International Challenges.

ASSESS.

Shared Services and Its Relationship with Process Reengineering and Redesign.

Shared Services and Its Relationship with Information Technology.

Considering Outsourcing.

DESIGN.

Getting Started.

Planning and Approach.

Selecting the Location.

Setting Up the Infrastructure.

Service-Level Agreements and Pricing Issues.

Final Business Case.

IMPLEMENT.

Defining and Setting Up the Project.

Partnering for Success: Proceed With Care When Choosing a Consultant.

Program and Project Management.

Barriers to Implementation and Change Management Solutions.

Performance Measures and Continuous Improvement.

The Global Potential and the Virtual Potential.

Appendices.

Index.