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· 제목 : Six Sigma (Paperback)
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9780471668114
· 쪽수 : 224쪽
· 출판일 : 2004-11-12
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9780471668114
· 쪽수 : 224쪽
· 출판일 : 2004-11-12
목차
Introduction: Striving for Perfection in an Imperfect World.
Chapter 1: The Meaning of Six Sigma.
Chapter 2: The Customer’ s Point iew.
Chapter 3: Outside-In Thinking.
Chapter 4: The Nature of Quality.
Chapter 5: Product and Service Defects.
Chapter 6: Improving Process Systems.
Chapter 7: Striving for Consistency.
Chapter 8: Exceptions and Rules.
Glossary.
Notes. Index.
