책 이미지
eBook 미리보기
책 정보
· 제목 : Process Improvement and Quality Management in the Retail Industry (Paperback)
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9780471723233
· 쪽수 : 256쪽
· 출판일 : 2005-08-01
· 분류 : 외국도서 > 경제경영 > 품질관리
· ISBN : 9780471723233
· 쪽수 : 256쪽
· 출판일 : 2005-08-01
목차
Preface.
Chapter 1: Total Quality—An Overview.
Chapter 2: Leadership.
Chapter 3: Customer Focus.
Chapter 4: Effective Management.
Chapter 5: Training.
Chapter 6: Employee Loyalty.
Chapter 7: Customer Contacts.
Chapter 8: Design of Products and Services.
Chapter 9: Managing Processes and Suppliers.
Chapter 10: Corporate Responsibility and Citizenship.
Chapter 11: Data Collection and Benchmarking.
Chapter 12: System Assessments.
Glossary.
Index.
