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· 제목 : Operations Management in Service Industries and the Public Sector: Text and Cases (Paperback)
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9780471908012
· 쪽수 : 328쪽
· 출판일 : 1991-01-08
· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9780471908012
· 쪽수 : 328쪽
· 출판일 : 1991-01-08
목차
Introduction to Service Operations.
Design of Service Operations.
Managing the Workforce.
Capacity Mangagement.
Operations Control.
Quality Management.
Field Service Management.
Queue Systems Design Management.
Material Management.
Site Locaton.
Operations Strategy and the Multi-Site Life Cycle.
Index.
