Operational Risk and Resilience (Hardcover)

Risk management overview - Introduction to risk management Rethinking risk Operational risk and business change The benefits of ORM Living in a goldfish bowl: reputation and operational risk Operational integrity - Building a supporting risk management architecture Establishing policy and organisation Designing and implementing operational controls Creating an insurance strategy Operational delivery - Capacity management Human resource management Supplier management Service management Sourcing management Project risk management Crisis management OR issues for the 21st century - Financial institutions at the leading edge Changes in e-business world Risk and restructuring Shared service centres Joint ventures Mergers and acquisitions Corporate governance pressures