Total Quality in the Construction Supply Chain : Safety, Leadership, Total Quality, Lean, and BIM (Paperback)

Preface
Understanding quality
Models and frameworks for total quality management
Leadership and commitment
Policy, strategy and goal deployment
Partnerships and resources
Design for quality
Performance measurement frameworks
Self-assessment audits and reviews
Benchmarking
Process management
Process redesign
Quality management systems
Continuous improvement
Human resource management
Culture change through teamwork
Communications, innovation and learning
Implementing TQM
Case studies
Index