Managing Volunteers in Tourism (Paperback)

Introduction.  Dimensions of Volunteering in the Tourism Industry: The Value of Volunteers to Tourism. Managing Volunteers within Tourism.  Planning a Volunteer Programme.  Recruitment and Selection.  Training and Development.  Motivation and Reward.  Turnover and Retention.  Managing Diversity.  Case Studies in Tourism Volunteering: Volunteer Tourism.  Museums and Heritage Attractions ? Australia Museum and National Trust in Japan.  Parks and Recreation ? North American National Parks Programme.  Conservation ? BTCV and Wildlife Programme.  Facilitating the Tourism Infrastructure ? Visitor Information Centres/Guides.  Mega Events ? Melbourne Commonwealth Games (and Athens Olympics).  Sports Events.  Cultural Events and Festivals: New Zealand Festivals.  Conclusions: The Future of Volunteering in Tourism