Behind Human Error (Paperback, 2 ed)

I: An Introduction to The Second Story; 1: The Problem With “Human Error”; 2: Basic Premises; II: Complex Systems Failure; 3: Linear and Latent Failure Models; 4: Complexity, Control and Sociological Models; 5: Resilience Engineering; III: Operating at The Sharp End; 6: Bringing Knowledge to Bear in Context; 7: Mindset; 8: Goal Conflicts; IV: How Design Can Induce Error; 9: Clumsy Use of Technology; 10: How Computer-Based Artifacts Shape Cognition and Collaboration; 11: Mode Error in Supervisory Control; 12: How Practitioners Adapt to Clumsy Technology; V: Reactions to Failure; 13: Hindsight Bias; 14: Error as Information; 15: Balancing Accountability and Learning; 16: Summing Up: How to go Behind The Label “Human Error”