Managing Emotions in the Workplace (Hardcover)

List of Figures and Tables; Foreword, Anat Rafaeli; Preface, Neal M. Ashkanasy, Wilfred J. Zerbe, and Charmine E. J. Hartel; 1. Introduction: Managing Emotions in a Changing Workplace, Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Hartel; 2. An Integrated Affective and Cognitive Model to Explain Employees' Responses to Large-Scale Change, Janice M. Patterson and Charmine E.J. Hartel; 3. Analysing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger, Tina Kiefer; 4. Myths About Emotions During Change, Charmine E. J. Hartel and Wilfred J. Zerbe; 5. The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups, Oluremi B. Ayoko and Charmine E. J. Hartel; 6. A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations, Robert G. Jones and Andrea Rittman; 7. How Are Moods Instigated at Work? The Influence of Relational Status on Mood, Stephane Cote and D. S. Moskowitz; 8. Interactions at Work, Charmine E. J. Hartel and Neal M. Ashkanasy; 9. Determinants of Intuitive Decision-Making in Management: The Moderating Role of Affect, Marta Sinclair, Neal M. Ashkanasy, Prithviraj Chattopadhyay, and Maree Boyle; 10. Emotional Intelligence: The Conceptual Issue, Aaron Ben-Ze'ev; 11. Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts, Donald E. Gibson and Scott J. Schroeder; 12. Managing Emotions in Decision-Making, Neal M. Ashkanasy and Charmine E. J. Hartel; 13. Obscured Variability: The Distinction between Emotion Work and Emotional Labor, Jamie L. Callahan and Eric E. McCollum; 14. Emotional Works and Emotional Contagion, Lyndall Strazdins; 15. A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics, Charmine E. J. Hartel, Alice C. F. Hsu, and Maree Boyle; 16. Emotional Labor and the Design of Work, Wilfred J. Zerbe, Charmine E. J. Hartel, and Neal M. Ashkanasy; 17. What Are the Management Tools That Come Out of This? Neal M. Ashkanasy, Charmine E. J. Hartel, and Wilfred J. Zerbe