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· 분류 : 외국도서 > 경제경영 > 훈련
· ISBN : 9780787975661
· 쪽수 : 304쪽
· 출판일 : 2005-09-01
목차
About This Book.
About Pfeiffer.
Introduction.
PART ONE: Making the Most of Role Playing.
Chapter One: Understanding Role Playing.
Chapter Two: Overcoming Resistance to Role Playing.
Chapter Three: Planning Your Role Play.
Chapter Four: Implementing the Role Play.
PART TWO: The Role Plays.
Chapter Five: Warm-Up Role Plays.
1. Serving Time in Training: A Parody of Participant Roles.
2. What Are You Doing in a Place Like This? Introductions and Expectations.
3. Lunching with Difficult People: A Warm-Up to Get Ready for Difficult People.
4. Good, Bad, and Ugly Responses: A Warm-Up for Dealing with Different Responses.
5. May I Have Your Attention Please? Warming Up for Speaking in Public.
Chapter Six: Behavior Rehearsals.
6. Greetings and Salutations: A Rehearsal of Welcoming Expressions.
7. I Don’t Believe We’ve Met: Introducing Yourself to Strangers.
8. Ring, Ring? Is Anyone There? A Rehearsal of Good Telephone Etiquette.
9. What Are You Looking for in a Job? Sharing Job Satisfaction Needs.
10. Thirty Seconds of Self Expression: A Role Play for Quickly Expressing Yourself.
Chapter Seven: Application Activities.
11. You’re Driving Me Nuts: Applying a Model to Ask for Behavior Change.
12. Selling to the Buyer’s Needs: A Role Play to Practice Five Selling Techniques.
13. It’s Not Just What You Say: Practicing the Nonverbals of Public Speaking.
14. The Persistent Requesting Technique: A Role Play for Dealing with “Yes, But . . .”.
15. Here’s What You’re Going to Do: Introducing a Learning Activity.
Chapter Eight: Problem- and People-Focused Role Plays.
16. Show Me the Money: Asking for a Raise or Promotion.
17. Problem? What Problem? A Performance Problem Role Play.
18. Why Are You People So Difficult? A Difficult Person–Focused Role Play.
19. Hey, Buddy, That’s My Parking Place: Group Role Play on Managing Conflict.
20. Hold the Mayo: Ordering Your Lunch in English.
Chapter Nine: Impromptu Role Plays.
21. Perfect Presentations: A Role-Playing Contest for Effective Presentations.
22. Meeting Madness: A Role Play of the World’s Worst Meeting.
23. In 15 Seconds or Less: A Contest on Asking for a Change in Behavior.
24. Tally Ho! A Group Debriefing Activity.
25. The Roving Reporter: An Impromptu Debriefing Role Play.
PART THREE: Designing Your Own Role Plays.
Chapter Ten: The Design.
Chapter Eleven: Forms for Your Use.
Determine Your Learning Goals.
Write a Goal Statement.
Choose the Type of Role Play You Will Design.
Write a General Summary of the Role Play.
Checklist to Determine Role-Play Particulars.
Role-Play Design Format.
Situation Development Form.
General Feedback Form.
Nonverbal Feedback Form.
References.
The Author.
Index.
