Cooperative Reference (Hardcover)

Introduction SERVING AT THE REFERENCE DESK User Perspectives on Staff Cooperation During the Reference Transaction A Product of Social Interaction: Tag-Team Reference and Workplace Relationships Reference Service in the Context of Library Culture and Collegiality: Tools for Keeping Librarians on the Same (Fast Flipping) Pages The Reference Interview as Partnership: An Examination of Librarian, Library User, and Social Interaction WORKING WITHIN THE LIBRARY: INTANGIBLES Interpersonal Skills in the Reference Workplace Building a Learning Culture for the Common Good WORKING WITHIN THE LIBRARY: PRACTICALITIES Crossing Three Bridges: Linking Librarianship and Teaching Across the P-16 Educational Continuum Cooperative Reference Desk Scheduling and Its Effects on Professional Collegiality Cooperation in a Multi-Faceted Reference Department: Blending Resources, Personnel, and Services of Reference, Instruction, Interlibrary Loan, and Government Documents Why Social Interaction and Good Communication in Academic Libraries Matters Cooperative Reference and Collection Development: The Science and Technology Group at the University of Tennessee Libraries THE VIRTUAL LIBRARY: OUTREACH TO USERS Improving Reference Services Through a Library Website: Strategies for Collaborative Change The Role of Cooperation in Creating a Library Online Tutorial E-Mail Reference: Improving Service by Working Cooperatively Collaboration: The Key to Unlocking the Dilemma of Distance Reference Services Reference Beyond the Walls of the Library: Interacting with Faculty and Students in the 21st Century COOPERATING WITH FACULTY Collaborate or Die! Collection Development in Todays Academic Library If They Build It Will They Come? Cooperation and Collaboration to Create a Customized Library COOPERATING WITH OTHER LIBRARIES A National Laboratory and University Branch Campus Library Partnership: Shared Benefits and Challenges from Combined Reference Services When the Walls Came Tumbling Down: The Development of Cooperative Service and Resource Sharing in Libraries: 1876-2002 Index Reference Notes Included