Electronic Bill Presentment and Payment (Hardcover)

Introduction to EBPPDefinition of Electronic Bill Presentment and PaymentEBPP Service Types and Basic Business ModelsEBPP Evolution PhasesEBPP Entities and PlayersWho Is Using Electronic Bill Presentment and PaymentRequirements for EBPPDriving Forces for EBPPChallenges to EBPPThe Billing ProcessCreation of the BillPresentment of the BillPaymentComparison of Paper-Based and Electronic SolutionsOperational Aspects Business Models for EBPPBiller DirectE-MailConsolidator AlternativesConsumer-Centric AggregationUse of PortalsService BureauApplication Service ProviderInvited PullComparison of Business Models Value-Added Attributes of EBPPValue-Added Features to EBPP Core SolutionsElectronic-Component CompositionContent Authoring and DeploymentCustomer Relationship Management (CRM)Use of EBPP for Business-to-Business (B2B) RelationshipsUse of EBPP for Business-to-Consumer (B2C) RelationshipsUse of EBPP in Small and Medium Enterprises (SME) and Small-Office and Home-Office (SOHO) EnvironmentsReal-Time and Convergent Mediation Risks, Security, and Privacy with EBPP Business Models and SolutionsThe EBPP Security Assurance ProcessSecurity Risks with EBPPSecurity SolutionsData PrivacyLegal IssuesIdentrus Case StudyOpen Platform for Security (OPSEC) Documentation and Payment Standards for EBPPDocumentation StandardsPayment StandardsAlliances among EBPP Entities EBPP Service Providers and ProductsSoftware Vendors and Application Service ProvidersFinancial Service ProvidersBilling Service ProvidersConsolidators and AggregatorsPortals, Distributors, and ExchangesDocument and Postal Service OutsourcersService BureausThe Selection Process EBPP Operating ConceptsFault and Performance ManagementStorage ManagementData Warehousing for Maintaining DataSupport Systems and Management ApplicationsIntegration of Core and Management ApplicationsCase Studies of Successful EBPP ImplementationsCase Study 1 - HTC with WebOSS to Implement EBPPCase Study 2 - CheckFree/Daleen/Cbeyond with Paperless Bill Presentment and PaymentCase Study 3 - The Pitney Bowes StorySummary and Trends of Designing, Implementing, and Operating EBPP SolutionsBenefits of Offering and Using EBPPPositioning EBPPKey Issues to Be Solved for Successful EBPP ApplicationsSuccessful Business Models - Impact of DemographicsRegional ExpectationsSummaryAcronymsBibliographyIndex Each chapter concludes with a summary