Retail Supply Chain Management (Hardcover)

THE RETAIL SUPPLY CHAIN
Defining the Retail Supply Chain
More Than Stores
Defining the Terms: Supply Chain and Supply-Chain
Management
The Importance of Customer Segments
Adding Value Along the Chain

Success in a Retail Business
Financial Statements and Analysis
Merchandise Replenishment and Budgeting
Preparing a Merchandise Budget
Success at the Retailer Level-Summary

Types of Retail Supply-Chain Businesses
Supply Chain Component Data
US Retail Supply Chain
Selected Supply Chain Company Returns
Types of Retail Supply Chain Businesses-Summary

A Changing World: Moving Toward Comparative Advantage
Primer on Comparative Advantage
Concept of Distance
Applying the Framework
The Changing World-Summary

Corporate Social Responsibility, Sustainability, and the
Retail Industry
CSR at Retailers
CSR Link to Strategy
Framework for Classifying CSR Activities
Boots Ltd.-CSR/Financial Report Convergence
CSR and Retail-Summary

FORCES SHAPING THE RETAIL SUPPLY-CHAIN ENVIRONMENT
Drivers of Retail Supply Chain Change
Drivers are Important
Innovation Driver
Extended Product Design
Globalization
Flexibility Imperative-the Ultimate Capability
Process-Centered Management
Collaboration
Know Your Drivers

Paths to the Customer
Meeting Market Needs-Dimensions
Proctor & Gamble Case Study
Role of Specifications
Nature of Demand
Quality Function Deployment (QFD) Tool
Paths to the Customer-Summary

Supply Chain Risk
Location/Trading Partner Selection Risks
External Supply Chain Production/Logistics Risks
Internal Supply Chain Production/Logistics Risks
Supply Chain Risk-Summary

Retail Supply Chain Metrics
Metrics Problems
Alignment with Strategy
Definitions of Supply Chain Success
Mid-Tier and Ground-Level Metrics
Supply Chain Metrics-Summary

Meeting the Needs of Supply Chain Decision Makers
New Decisions at Herman Miller
Proactive Decision Making
Applications for Information Technology
Assessing the Need for Information
Meeting Decision-Maker Needs-Summary

RETAIL STRATEGY AND SUPPLY CHAINS
Product Types-Value to the Customer
The Product Life Cycle
Innovative and Functional Products
Market Mediation Costs
Customer Value and Product Types-Summary

Businesses Inside the Business
The Conventional Supply Chain
Market Segments
Spheres-Modules for Supply Chain Design
Summary-Businesses Inside the Business

Activity Systems and Process Definition
IKEA-Activity System Example
Enabling Spheres and Supply Chain Processes
Defining Processes
Activity Systems and Process Definition-Summary

Retail SCM-Skills Required
Five Tasks for SCM Excellence
Assessing SCM Skills
SCM Skills-Summary

RETAIL SUPPLY-CHAIN PROCESS IMPROVEMENT
Organizing to Improve Retail Supply-Chain Performance
West Marine Case
Continuous Improvement Cycles
S&OP Process and Functional Roles
Organizing to Improve Performance-Summary

Collaboration with Supply-Chain Partners
Supply Chain Roles
Core Competency
Partnerships Vocabulary
Organizing a Partnership
Partner Collaboration-Summary
Endnotes

The Demand-Driven Supply Chain
Vision for the Demand-Driven Supply Chain
The Path from Forecast-Driven to Demand-Driven
Demand-Driven Tools and Techniques
Sponsoring the Demand-Driven Supply Chain
Demand-Driven Supply Chain-Summary

Product Tracking Along Retail Supply Chains
Low-Tech Retailing
Beyond Basic Barcodes
Radio Frequency Identification (RFID)
Tracking in Transit
The Future of Product Tracking
Product Tracking-Summary

ACHIEVING FINANCIAL SUCCESS IN THE RETAIL SUPPLY CHAIN
Understanding Supply-Chain Costs
Barriers to Cost Visibility
Goal: Activity-Based Costing by Product
Activity-Based Costs by Product (IV-D)
Understanding Costs-Summary

Barriers to Addressing Root Causes for Cost
Root Causes for Supply Chain Cost
No Focus
Confusion
Motivators
Boundaries
Rigidity
Barriers to Cost Reduction-Summary

Multicompany Collaboration to Reduce Costs-Who, What, and How
Case Study-Frozen and Refrigerated Foods "Cold Chain"
Recognize Root Causes
Levels of Collaboration
Who-Rationalizing the Customer/Supplier Base
What and How-Pursuing Partnership Opportunities
Multicompany Collaboration to Reduce Cost-Summary

Retail Return Loops
GENCO Case Study-the Rise of the Return Loop
Types of Returns
Opportunities in Returns
Return Loops-Summary

GLOSSARY
BIBLIOGRAPHY
INDEX