Strategic Intelligence : Business Intelligence, Competitive Intelligence, and Knowledge Management (Hardcover)

CONCEPTS
From Individual Transformation to Organizational
Intelligence
Introduction
Transformation
What Do We Mean by Intelligence?
Vignette
The Effect of Culture on Organizational Intelligence
Change Management Processes

Intelligentsia Galore
Introduction
Artificial Intelligence
Knowledge Management
Business Intelligence
Competitive Intelligence
Strategic Intelligence
References

Organizational Intelligence through Strategic
Intelligence: The Synergy of Knowledge Management,
Competitive Intelligence, and Business Intelligence
Introduction
Case Study of JL (a Pseudonym): Introduction
The Knowledge Audit Process at JL
Specific Key KM Recommendations for JL to Undertake
References

Lessons Learned: The Intelligentsia Melting Pot
Business Intelligence Cannot Exist without Knowledge Management
Where Is the "Intelligence" behind "BI"?
Improving Lessons-Learned Systems through Artificial Intelligence
The NASA LLIS: A Case Study
Lessons Learned: CI and KM
Summary
References

Competitive Intelligence
Introduction
What Not to Do in CI
The CI Life Cycle
Linking CI with Strategic Intelligence
Best Practices and Research Relating to Recognition and Reward
Systems for Knowledge Sharing
Summary

Strategic Intelligence: The Core of Executive Decision
Making
Introduction
SI: Where It Helps
An Analogy for SI
Social Network Analysis: An Important Technique for Building SI
An Example Using SNA
Summary
References

CASE STUDIES
Knowledge Management and Organizational Learning
at the Annie E. Casey Foundation: A Case Study
Thomas E. Kern
Some Background on the Annie E. Casey Foundation: Helping
Disadvantaged Kids and Their Families
Knowledge Management and Organizational Learning: Challenges
and First Steps
A Statement of Purpose, Core Elements, and Initial Priorities
Building a KM System: A Whole Greater than the Sum of Its Parts
Integrating KM and the Library, Supporting Documentation,
Increasing Awareness, and Furthering Organizational Learning
Early Evaluative Measures: Evaluation in the Context of Results;
What Have We Done, How Well Did We Do It, Is Anyone Better Off?
Lessons Learned
Next Steps

Case Study in Strategic Scenario Development
Maritza Morales
Introduction: The Problem/Opportunity
Methodology
Analysis and Alternatives
Conclusions
Strategic Response/Recommendations
Lessons Learned
Appendix: Company Background/Profile
References/Acknowledgments.

CI at a Major Telecommunications Company
Peter McKenney
Introduction
Cipher Systems
Telecommunications Corporation
The Strategic Intelligence Relationship
CI in Action: VoIP Strategy
Conclusion
Bibliography

Strategic Intelligence in AARP
Shereen Remez
Introduction
Knowledge Management
Competitive Intelligence
Business Intelligence
Conclusion

Northrop Grumman Information Technology:
Business Intelligence Case Study on "Information
Assurance" Competitive Analysis
Stephan Berwick
Market Leadership versus Market Knowledge
Business Intelligence Anomaly?
The CI Plan
Sources and Methods
CI Production
CI Use
CI Success
CI at NGIT: The Core Question Ethos

Transforming Data into Actionable Intelligence:
Case Studies Using i2 Analyst's Notebook® and Other
i2 Products
Todd Drake, Bill McGilvery, and Liza Puterman
Introduction
Cracking an Elusive Serial Rape Case
Securing the European Football Championship
Uncovering Prescription Drug Diversion Fraud
Analyzing High-Risk Homicide and Missing-Persons Cases
Conducting Commercial Fraud Analysis

Surviving and Thriving Despite the Loss of a Major
Customer at The Analysis Corporation
Keith B. Johnston and Clint Gauvin
Introduction
Background
Initial Opportunities at Agency B
Follow-On Opportunities at Agency B

A Methodology for Strategic Intelligence: A Roadmap
Model, a Knowledge-Based Tool, and a Bio-MEMS
Case Study
Francisco J. Cantu, Silvia P. Mora, Aldo Diaz, Hector Ceballos,
Sergio O. Martinez, and Daniel R. Jimenez
Introduction
Background
A Roadmap Model for SI
A Knowledge-Based Tool for SI
Knowledge Extraction and Data Analysis Techniques
The Bio-MEMS Case Study
Conclusions
Acknowledgment
References

Semiconductor CI - From Current Awareness to
Predictive Decision Making: Building a Best-of-Breed
CI Program at a Top-Tier Global IC Manufacturer
Arik Johnson
Introduction
Backstory: The Element of Surprise
Where to Begin: Benchmarking Comparative Practices
A Hybridized Model and Gradual Implementation
Year Two: Consolidation and Building the Knowledge-Base
Taxonomy