[eBook Code] The Art of Conversation (eBook Code, 1st)

Preface vii

Acknowledgements ix

Introduction 1

Part 1: Introducing Conversation 9

1. The Dance of Conversation 11

2. Connecting is What Matters Most 21

3. Getting in the Right State 49

4. Getting a Conversation Going – The Basics 65

5. Listening 79

Part 2: The Power of Conversation 99

6. Influencing a Conversation 101

7. Different Kinds of Conversation 117

8. Expressing Yourself 155

Part 3: Sailing Through Tricky Waters 171

9. What to Do If You’re Stuck 173

10. Oiling the Wheels 179

11. Role Playing 183

12. Spotting the Games People Play 187

13. Enjoying Disagreement 197

14. Confrontation 201

Part 4: Creative Conversations 213

15. Changing the World One Conversation at a Time 215

About the Author 225

Image Credits 227

Index 229