Reference Services Today: From Interview to Burnout (Hardcover)

Contents Today Is the Same Yet Different I. The Reference Interview and Communication Challenges The Beginnings How to Find Out What People Really Want to Know The Unexamined Interview Is Not Worth Having The Myth of the Reference Interview Referens Simplex or the Mysteries of Reference Interviewing Revealed II. Reference Services With Special Functions and Subjects The Telephone Patron and the Reference Interview: The Public Library Experience The Interlibrary Loan Interview Independent Scholars’ Roundtable: A Pioneering Project at Nassau Library System Libraries, Literacy, and Lifelong Learning: The Reference Collection Information Services to the Academic Scientific Community in the 1980s Health Information Services for Lay People: A Review of the Literature With Recommendations III. Reference Services and Stages of Automation Self-Service at the Information Supermarket: Report on an Enduser’s Online Shopping Trip Online Searching and the Patron: Some Communication Challenges Implementation and Expansion of On-Line Service in a Liberal Arts College Builders of the Future: Reference Influence on Library Automation IV. Preparation for Reference Services Microcomputer Applications for Teaching Reference Services Communicating With the New Reference Librarian: The Teaching Process Training Preprofessionals for Reference Service V. The Reference Librarian Accountable Reference Librarians Reference: Rewards or Regrets, Believing Makes It So The Courteous Librarian: Helping Public Service Employees to Keep Smiling Theory and Practice of Library Client Interaction