Critical Steps : Managing What Must Go Right in High-Risk Operations (Paperback)

1. What is a CRITICAL STEP?. 2. Thinking About Human Performance Risk. 3. The Work Execution Process. 4. Risk-Important Actions. 5. Performing a CRITICAL STEPPositive Control. 6. Managing CRITICAL STEPS. 7. CRITICAL STEP MAPPING. 8. Integrating and Implementing CRITICAL STEPS. 9. Epilogue: People have Dignity and Value. 10. Appendix 1: Glossary of Terms. 11. Appendix 2: Managing Human and Organizational Performance ? A Primer. 13. Appendix 3: Answer Key for “Checks for Understanding”.