People Management Skills in Practice : A Case Study Collection (Paperback)

Introduction?Laurie L. Levesque??Case Preparation and Analysis for Students Gina Vega and Rob Edwards??Part I Creating a Positive Climate and Organizational Culture??Case 1 Quiet Springs: Engaging Your Team as a New Leader?Quinn W. Cunningham, Apryl L. Roach, and Eugene J. Kutcher??Case 2 Building a (New) Company Culture at Ma Reilly's Cafe Laurie L. Levesque and George C. Kokoros??Case 3? Reveal a Mistake to the Boss? Trust and Psychological Safety in a Market Research Team??Amanda S. Patel??Case 4 The Outspoken Contractor: Inclusion and Conflict Across Organizational Boundaries?Gina Vega??Part II Navigating Power Relationships??Case 5 Employee Voice at Bitfrost: Different Perspectives of Managers and Employees to Voice Behavior?Matheus Fonseca??Case 6 The Undermined Manager: Diversity, Influence Tactics, or Inexperience??Holly Chiu??Case 7 The Chairman’s Jokes: Dealing with a Leader’s Inappropriate Behavior?Ralf Mehnert-Meland??Part III Handling Workplace Conflict??Case 8 Place of Hope and the Board Meeting Disruption?Roland J. Kushner??Case 9 Conflict Unveiled: Intergroup Blame Between Information Technology Teams??Ankur Nandedkar and Roger S. Brown??Case 10 Bias or Poor Training? The Wine Train Incident?Monika L. Hudson and K. O. Hunter??Part IV Managing Cross-Cultural Challenges??Case 11 Culture Clash and the Unraveling of an Immigrant Entrepreneur’s American Dream?Rifat Mahmud, Joy A. Jones, and Elizabeth A. McCrea??Case 12? Trust and Communication Across Borders: Leadership Challenges at Ellume Health?George C. Kokoros and Laurie L. Levesque??Case 13? When in Rome (or Manila …): Where Business, Law, and Ethics Meet?Ralf Mehnert-Meland??Part V Motivating Subordinates and Fostering Engagement??Case 14 Employee Retention in a PR Firm: Generational Differences or Insufficient Incentives??Holly Chiu and Laurie L. Levesque??Case 15? Colleagues or Sloths? Collaboration and the Allocation of Credit for Contribution?Gina Vega??Case 16 Sandy Shores Care Center: A Long-Term Care Staffing Crisis?Lindsey J. G. Creapeau and Kevin Hansen??