Transforming Leadership, Improving the Patient Experience : Communication Strategies for Driving Patient Satisfaction (Paperback)

Chapter 1.Introduction - Bridging the Intention-Action Gap?Chapter 2.Provider-Patient Communication - Evidence from the Field?Chapter 3.The Critical Nature of the Nurse-Patient Relationship?Chapter 4. Board Leadership and Stakeholder Engagement?Chapter 5.?Communicating Quality - Hospital Leadership and Performance Outcomes?Chapter 6.Nursing Leadership and the Patient Experience?Chapter 7.Engaging Hospital Boards in Patient Safety and Quality of Care??Chapter 8.Shared Leadership and the Patient Experience?Chapter 9.The Nurse Executive Professional Development?Chapter 10.Conclusion - Leadership Practices to Improve the Patient Experience?