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· 제목 : Difficult Conversations in Education, Health and Social Care : How to Talk About What Really Matters and What to Do When it All Goes Wrong (Paperback)
· 분류 : 외국도서 > 인문/사회 > 사회과학 > 사회과학 일반
· ISBN : 9781032559841
· 쪽수 : 186쪽
· 출판일 : 2025-06-06
· 분류 : 외국도서 > 인문/사회 > 사회과학 > 사회과학 일반
· ISBN : 9781032559841
· 쪽수 : 186쪽
· 출판일 : 2025-06-06
목차
Chapter 1 Introduction; It’s Not Just About Words
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PART 1: HOW TO HAVE EFFECTIVE CONVERSATIONS
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Chapter 2 How to Be An Effective Communicator
Chapter 3 Are You Really Listening?
Chapter 4 How to Take the ‘Difficult’ Out Of Difficult Conversations
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PART 2: WHY DOES IT ALL GO WRONG ? AGAIN AND AGAIN...AND AGAIN ?
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Chapter 5 Monkeys with Smartphones? -When Our Emotions Take Control
Chapter 6 It’s All About Relationships
Chapter 7 ‘Charlie is Having a Bad Day!’: a Case study
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PART 3: HOW TO TALK ABOUT WHAT REALLY MATTERS
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Chapter 8 Communication in Context
Chapter 9 How to Talk About Sexuality and Gender ? Rylee Spooner
Chapter 10 Uncomfortable Conversations about Race ? Mia Edwards
Chapter 11 Trauma Informed Approaches ? Sam McNally
Chapter 12 Conclusion
