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· 제목 : Selling In Customer Service : Integrating and Coordinating Service and Selling (Hardcover)
· 분류 : 외국도서 > 경제경영 > 전략기획
· ISBN : 9781032644059
· 쪽수 : 186쪽
· 출판일 : 2024-08-27
· 분류 : 외국도서 > 경제경영 > 전략기획
· ISBN : 9781032644059
· 쪽수 : 186쪽
· 출판일 : 2024-08-27
목차
Chapter 1. The Effective Integration of Service and Selling?Chapter 2. Link Service with Selling by the Customer Psychology Compass?Chapter 3. Harness Customer Expectation in Service and Selling?Chapter 4. Explore Customers’ New Purchasing Needs During Service Delivery?Chapter 5. Handle Customers’ Objections When Converting from Service to Selling?Chapter 6. Differentiated Service & Selling Tactics for Customers of Different Personality Types
