77 Pillars of Quality and the Pursuit of Excellence : A Guide to Basic Concepts and Lean Six Sigma Tools for Practitioners, Managers, and Entrepreneur (Hardcover)

Part I? ? Introduction and Literature Review?1 Introduction and Overview?2? Literature Review?Part II Quality Management?3 Fundamental Pillars Related to Quality?4 Fundamental Pillars Related to Change Management?5 Fundamental pillars related to Strategic Quality Management and Company-Wide Management System?Part III The Methodology of Six Sigma?6? Fundamental Pillars related to Six Sigma?7 Fundamental Pillars Related to the Use of Basic Quality Tools (Utilized in Six Sigma Projects)?8 Fundamental Pillars Related to Additional Six Sigma Tools?9 Fundamental Pillars Related to Lean Management?10 Fundamental Pillars Related to Visual Management?11 Fundamental Pillars Related to Additional Lean Tools?Part V???? Current and Future Quality Improvement Trends, Recommendations and Conclusions?12 Current and Future Quality Improvement Trends, Recommendations and Conclusions????