ANALYSIS : The Key to Improving Organization and Individual Performance (Hardcover)

PART ONE: Analysis Basics. Chapter 1: Linking Improvement Programs to Important Organization Goals. Chapter 2: Theoretical Foundation of Performance Improvement. Chapter 3: Guidelines for Analyzing Performance. PART TWO: Diagnosing Organization Performance. Chapter 4: The Performance Diagnosis Process. Chapter 5: Constructing a Performance Improvement Proposal. Chapter 6: Data Collection Methods. Chapter 7: Documenting and Improving Work Processes. PART THREE: Workplace Expertise Boundaries. Chapter 8: The Nature of Workplace Expertise. Chapter 9: Documenting Job Descriptions. Chapter 10: Developing Task Inventories. PART FOUR: Tools for Documenting Workplace Expertise. Chapter 11: Detailing Procedure Tasks. Chapter 12: Detailing System Tasks. Chapter 13: Detailing Knowledge Tasks. Chapter 14: Multi-Dimension and Cross-Function Tasks. PART FIVE: Managing Analysis Work to Improve Performance. Chapter 15: Organizing and Prioritizing Analysis Work for Maximum Performance Impact. Chapter 16: From Analysis to Performance Improvement