Airline Customer Experience : Digitalization in Passenger Services (Hardcover)

Preface,?Contributors,?Chapter 1. Passenger-Centric Aviation: The Role of Digitalization from Booking to Boarding, Chapter 2. Digital Savvy Passengers: Redefining Travel Experiences Through AI, Automation, and Hyper-Personalization, Chapter 3. Expectations and Elevated Experiences of the Digital-Savvy Passenger in the Modern Aviation Industry, Chapter 4. The Role of Mobile Applications in Streamlining Passenger Services and Engagement, Chapter 5. Telemedicine Solutions for Passenger and Crew Health in Aviation, Chapter 6. Performance Optimization in Aviation: A Digital Approach, Chapter 7. Revolutionizing Passenger Services: Smart Cabin Technologies, Chapter 8. Generative AI in Aviation: Transforming Passenger Experience and Operational Efficiency with Ethical AI, Chapter 9. Real-Time Flight Tracking: Transforming Disruption Management and Passenger Experience,?Chapter 10. Data-Driven Catering: Reducing Food Waste and Maximizing Profits, Chapter 11. Driving In-Flight Sales: Factors Influencing Passenger Purchase Decisions, Chapter 12. Understanding Turnover in Aviation: The Role of Extrinsic Motivators, Chapter 13. Retaining Aviation Talent: Motivational Strategies for Employee Engagement, Chapter 14. Work-Life Balance Strategies for 24/7 Airport Ground Staff Operations, Chapter 15. Cybersecurity in Aviation: Navigating Privacy and Legal Challenges, Chapter 16. In-Flight Telemedicine: Ensuring Health and Safety Onboard, Chapter 17. Redefining Airline Loyalty Programs in the Digital Age, Chapter 18. The Design and Delivery of Aviation English Courses: Teachers’ Experiences and Practices, Chapter 19. The Impact of Artificial Intelligence on Future Sustainable Aviation, Chapter 20. Methods for Fuel Efficiency: Leading towards Sustainable Aviation, Chapter 21. Aviation Laws in the Era of Artificial Intelligence,?Index