Transformative HR: How Great Companies Use Evidence-Based Change for Sustainable Advantage (Hardcover)

Acknowledgments ix

Introduction: The Promise of Evidence-Based Change xi

Part One: The Five Principles of Evidence-Based Change 1

1. Information Overload or Persuasive Analytics? 3

2. Where Are Your Pivotal Talent Segments? 27

3. Risk: Is It Just a Four-Letter Word? 49

4. Your HR Portfolio: Is It Less Than the Sum of Its Parts? 77

5. "Spreading Peanut Butter" or Optimizing Investments? 95

Part Two: Six In-Depth Cases of Evidence-Based Change 113

6. Royal Bank of Canada's HR Partnership 115

7. Coca-Cola Combines Passion and Rigor 135

8. Khazanah Nasional's Pursuit of Nation Building 149

9. IBM's Workforce Management Initiative 169

10. Ameriprise Financial Reinvents Its HR Function 185

11. Royal Bank of Scotland Proves People Matter 203

Conclusion: Refl ections on What We've Learned 221

Appendix: Summary of Lessons Learned 233

References 241

About the Authors 243

Index 245