Straight to the Top 2e (Hardcover, 2)

Preface xi

Ac knowledgments xv

Part one—Key Change Drivers and Trends Impacting the CIO Role Today 1

Chapter 1 Why the Role of the CIO Continues to Change 3

The State of the CIO 6

How Important Are Core Technology Skills? 9

What Did I Do to Prepare? 17

Recommendations 19

Notes 20

Chapter 2 Technologies and Trends Driving Today’s IT Innovation 21

Follow the Money 21

The Major Technology Trends Driving Change 25

Predictions for the Future 33

What Did I Do to Prepare? 34

Recommendations 35

Notes 37

Chapter 3 IT Standards and Governance and the Impact of Consumer Devices 39

IT Governance and Its Benefits 39

How IT Trends Affect IT Governance 41

Portfolio Management of IT 51

The IT Strategic Plan 54

What Did I Do to Prepare? 56

Recommendations 58

Notes 60

Chapter 4 Service Level Agreements: A Key to Improved Customer Expectations and Better Contracts 61

Service in the Age of the Customer 61

Service Level Agreements 66

Annual Staff and Customer Surveys 73

Vendor Scorecarding 76

What Did I Do to Prepare? 81

Recommendations 82

Notes 83

Chapter 5 Today’s CIO: The Teacher to the C-Suite 85

Gaps in Expectations between CIOs and CEOs and other C-Level Executives 86

Educating the C-Suite 87

Creating a High-Performing IT Team through Education 88

What Did I Do to Prepare? 97

Recommendations 99

Notes 100

Part two—The Modern-Day CIO101

Chapter 6 What Executive Recruiters Are Looking for, from Consulting Experience to Leadership Skills 103

How to Get Noticed 103

Leading Generation Y and Mentoring 106

Tomorrow’s Leadership Skills 120

What Did I Do to Prepare? 121

Recommendations 122

Notes 123

Chapter 7 Cloud Computing Strategies and Risks 125

A Cloud Computing Overview 125

Growth Trends and Costs 135

The Security and Risks of Cloud Computing 140

Integrating with the Cloud 145

What Did I Do to Prepare? 150

Recommendations 150

Notes 152

Chapter 8 The Consumerization of IT 155

Consumer Devices Permeate the Corporate World 155

Growth Trends for Mobile Computing 160

Increasing Costs and Security 163

Mobile Device Management 164

What Did I Do to Prepare? 168

Recommendations 169

Notes 170

Chapter 9 Social Media Changes Everything 173

Social Media Categories 173

Social Media Titans 175

Social Media Are the World’s Reporters 177

Businesses Using Social Media 179

The Risks of Social Media 182

Facebook Fatigue? 184

What’s Next in Social Media 185

What Did I Do to Prepare? 189

Recommendations 189

Notes 191

Chapter 10 What’s after the CIO Role? 193

Career Next Steps 193

What Did I Do to Prepare? 198

Recommendations 198

Conclusion 199

Notes 200

About the Author 201

Index 203