[eBook Code] Communication Skills For Dummies (eBook Code, 1st)

Introduction  1

Part I: Honing Your Communication Skills  7

Chapter 1: Grasping the Finer Points of Great Communication  9

Chapter 2: Knowing What You Want to Achieve  27

Chapter 3: Valuing Different Communication Styles  43

Part II: Being Receptive to Others  55

Chapter 4: Listening Actively for Total Understanding  57

Chapter 5: Establishing Rapport for Effective Communication  71

Part III: Putting Your Mind and Body into Your Message  89

Chapter 6: Choosing the Right Attitude  91

Chapter 7: Speaking with Clarity  109

Chapter 8: Conveying Messages through Movements  127

Part IV: Managing Communication Challenges  143

Chapter 9: Getting Yourself Out of Sticky Situations  145

Chapter 10: Negotiating with Finesse  159

Chapter 11: Communicating Across Cultures  171

Part V: Communicating Across Distances  185

Chapter 12: Communicating Successfully through Technology  187

Chapter 13: Communicating over the Phone  203

Chapter 14: Putting Pen to Paper for Positive Effect  213

Part VI: The Part of Tens  225

Chapter 15: Ten Top Tips for Speaking Face to Face  227

Chapter 16: Ten Essential Tips for Effective Communication  235

Index  243