[eBook Code] Human Resources Kit For Dummies (eBook Code, 3rd)

Introduction 1

Part I: Scoping Out the HR Role 7

Chapter 1: The World of Human Resources 9

Chapter 2: Setting the Stage: Key HR Trends 15

Chapter 3: HR Technology Systems and Social Tools 23

Part II: Putting the Right People in the Right Places 33

Chapter 4: A Bird’s-Eye View: Launching a Workforce Plan 35

Chapter 5: Smart Start: Kicking Off the Hiring Process 55

Chapter 6: You, the Talent Scout: Recruiting for Your Team 63

Chapter 7: Narrowing Down the Field: Evaluating Applicants 85

Chapter 8: One on One: Getting the Most out of Interviewing 105

Chapter 9: The Home Stretch: Making the Final Decision 123

Part III: Keeping Your Best People 143

Chapter 10: Starting New Hires Off on the Right Foot 145

Chapter 11: Ensuring a Competitive Compensation Structure 163

Chapter 12: Creating the Right Benefi ts Package 183

Chapter 13: Creating an Employee-Friendly Work Environment 209

Part IV: Developing Your Employees 221

Chapter 14: Back to School: Tying Training to Business Goals 223

Chapter 15: Win-Win: Adding Value through Career Development 239

Chapter 16: Assessing Employee Performance 261

Part V: Law and Order 275

Chapter 17: Navigating the Legal Minefi eld of Hiring and Managing 277

Chapter 18: Handling Diffi cult Situations 293

Part VI: The Part of Tens 319

Chapter 19: Ten Keys to HR Success in the Future 321

Chapter 20: Ten Ways to Become a Great HR Professional 327

Chapter 21: Ten HR-Related Websites Worth Exploring 333

Appendix: About the CD 337

Index 347