Corporate Performance Management Best Practices: A Case Study Approach to Accelerating CPM Results (Hardcover)

Preface xi Acknowledgments xv Chapter 1 Introduction 1 Corporate Performance Management Best Practices 4 Executive Views on CPM 7 MidMichigan Awards, Honors, and Results 9 My Promise 13 Chapter 2 Corporate Performance Management Core Best Practices 15 Principle 1: Establish and Deploy a CPM Office and Officer 16 Principle 2: Refresh and Communicate Strategy 17 Principle 3: Cascade and Manage Strategy 19 Principle 4: Improve Performance 20 Principle 5: Manage and Leverage Knowledge 22 CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic 25 Note 26 Chapter 3 Corporate Performance Management at MidMichigan Health 27 Strategic Context and CPM Approach 27 MidMichigan Health CPM Program Overview and Journey 30 Principle 4: Improve Performance, 10-Step Business Improvement Approach 31 Principle 4: Improve Performance, 10-Step Business Improvement Case Study 35 Summary 47 Notes 48 Chapter 4 Principle 4: Improve Performance--The MidMichigan Health System Journey 49 CPM Maturity Levels for Principle 4: Improve Performance 50 Summary 76 Note 77 Chapter 5 Improve Performance Best Practices 79 Core Best Practices 80 35 New Best Practices 80 Summary 92 Notes 92 Chapter 6 Shared Services: 10-Step Team Best Practice Cases 93 Finance: Accounts Payable and Disbursements 10-Step Team Case Study, Smart Spending 94 Finance: Financial and Management Reporting 10-Step Team Case Study, Streamline Information 113 Human Resources: New Employee Requisition 10-Step Team Case Study, Simplify Hiring 129 Supply Chain Management: New Product Requisition 10-Step Team Case Study, Manage Innovation 146 Note 167 Chapter 7 Support Units: 10-Step Team Best Practice Cases 169 Laboratory Services 10-Step Team Case Study, Optimize the System 170 Pharmacy Services 10-Step Team Case Study, Smarter Formularies 190 Notes 206 Chapter 8 Core and Specialty Businesses: 10-Step Best Practice Cases 207 Emergency Department 10-Step Team Case Study, Improve Throughput, Customer Scores, and Revenue 208 Care Coordination 10-Step Team Case Study, Improve Medical Outcomes 221 Orthopedics Department 10-Step Team Case Study, Grow the Business 240 Women's Health Services 10-Step Team Case Study, Grow the Business 258 Note 277 Chapter 9 Improve Performance Self-Scoring Diagnostic and Roadmap 279 Maturity Model Criteria 280 Five Key Principles of CPM Best Practice Blueprint 281 CPM 10-Step Improve Performance 35 Best Practices Blueprint 284 Summary 286 About the Author 287 Index 289