The Effective Public Manager: Achieving Success in Government Organizations (Paperback, 5, Revised)

Preface xi

Acknowledgments xxi

The Authors xxiii

1 The Perpetual Crisis in Public Management 1

2 Defining Effective Public Management 19

3 How to Find and Keep Good People 47

4 Developing Effective Working Relationships 75

5 Structuring Systems, Tasks, and Responsibilities 91

6 Understanding and Applying Innovation Strategies in the Public Sector 115

7 The Art and Craft of Contracting 141

8 Gathering, Organizing, and Using Information 155

9 Mastering the Budgetary Process 183

10 Shaping Organizational Goals and Strategies 205

11 Communicating with the Media, Stakeholders, and the Public 233

12 Surviving and Thriving in Public Service 261

References 279

Additional Resources 301

Name Index 303

Subject Index 309