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· 분류 : 외국도서 > 경제경영 > 마케팅
· ISBN : 9781118801154
· 쪽수 : 288쪽
· 출판일 : 2013-10-07
목차
Foreword Chris Burggraeve vii
Preface The Obesity Epidemic xi
A Note from the Authors xv
SECTION I The Problem 1
CHAPTER 1 Madison Avenue: We Have a Problem 3
CHAPTER 2 A Perfect Storm Is Coming 9
CHAPTER 3 The Economic Case 21
CHAPTER 4 The Business Case 31
CHAPTER 5 The Media Case 37
CHAPTER 6 The Consumer Case 47
CHAPTER 7 The Creative Case 57
SECTION II The Z.E.R.O. Vision 67
CHAPTER 8 Is It Time to Blow Up the Entire Model? 69
CHAPTER 9 Introducing Z.E.R.O. 81
SECTION III The Z.E.R.O. Action Plan 127
CHAPTER 10 Culture and Talent 131
CHAPTER 11 Tenure 139
CHAPTER 12 Compensation 145
CHAPTER 13 Budget Setting 155
CHAPTER 14 Measurement and Insights 169
CHAPTER 15 Use Existing Customers to Gain New Ones 181
CHAPTER 16 Customer Experience Becomes the Key Strategic Differentiator 191
CHAPTER 17 The Innovation Imperative 203
CHAPTER 18 Become a Data Junkie 219
CHAPTER 19 From Campaigns to Commitments to Ecosystems 231
CHAPTER 20 That’s Great . . . Now What the Hell Do I Do Next? 241
Epilogue 255
Notes 261
Index 267
