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· 분류 : 외국도서 > 경제경영 > 비영리 기구 > 마켓팅/커뮤니케이션
· ISBN : 9781118976265
· 쪽수 : 304쪽
· 출판일 : 2016-02-04
목차
Acknowledgments vii
About the ASAE-Wiley Series viii
Introduction ix
By Greg Fine, CAE
Chapter 1 The Evolving Environment for Membership and Engagement 1
By Kenneth A. Doyle, FASAE, CAE, and Scott D. Oser, MBA
Chapter 2 Strategic Planning as It Relates to Relationship-Building, Engagement, and Affiliation 13
By Kristine Metter, CAE
Chapter 3 Defining Value 21
By Jay Karen, CAE
Chapter 4 Governance as It Relates to Membership 33
By Charles W. L. Deale, FASAE, CAE
Chapter 5 Membership is a Team Sport: Working with Other Departments 47
By Sara Miller, MBA, PMP, CAE
Chapter 6 Managing a Global Membership 61
By Andrew Calhoun, CAE
Chapter 7 An Overview of Membership Research 75
By Dean A. West, FASAE
Chapter 8 Mission possible: Using Data to Drive Organizational Excellence: Collecting, Managing, and Using Member and Prospect Data 93
By Wes Trochlil and Sherry Budziak
Chapter 9 Organizing and Developing the Membership Function to Deliver Value 111
By Sara Miller, MBA, PMP, CAE
Chapter 10 Membership Categories and Dues Structures 125
By Sheri Jacobs, FASAE, CAE
Chapter 11 The Role of Volunteers in Membership/Volunteer Management 139
By Miriam Wolk, CAE
Chapter 12 Recruitment and Renewal Strategies 153
By Tony Rossell
Chapter 13 Member-Get-a-Member Campaigns 175
By Melanie J. Penoyar, CAE
Chapter 14 Digital Engagement: Online Communities, Web Delivery of Benefits, and Social Networking and Media 191
By Benjamin Martin, CAE
Chapter 15 Membership Communication 207
By Christy Jones, CAE
Chapter 16 Financial Metrics, Management, and Budgeting for Membership 231
By Susanne Connors Bowman, CAE
American Academy of Pediatrics: Rebuilding Our Membership Dashboard 239
By Melissa Walling, IOM, CAE
Chapter 17 Legal Considerations 251
By Jefferson C. Glassie, Esq., FASAE
Chapter 18 Innovations and Potential Directions for Membership-Based Organizations 263
By Lowell M. Aplebaum, CAE, Greg Melia, CAE, and Melody A. Jordan-Carr, MS
About the Executive Editor 279
Index 281
