[eBook Code] The Listening Leader (eBook Code, 1st)

LIST OF FIGURES, TABLES, AND EXHIBITS XIII

FOREWORD XVII

PREFACE XXI

Introduction XXV

Equitable School Transformation Is Possible • Leader?]ful Schools, Not Leader?]thin • Primary Audiences for This Book • The Listening Leader Map • How to Read This Book • Anonymity and Pseudonyms

Chapter 1: The Transformative Power of Listening 1

Learning to Listen • What We’ve Inherited • A Few Core Beliefs • Key Challenge 1: The Persistence of Inequity • Key Challenge 2: Integrity in the Face of Pressure • Key Challenge 3: Dealing With Trauma • Key Challenge 4: Disconnected Data • Becoming a Listening Leader • A Word on Mindfulness • The Arts Academy Revisited

PART ONE: AWARENESS

What do I need to know and understand to become a Listening Leader?

Chapter 2: The Core Tenets of Listening Leadership 31

The Leader Who Wanted to Write People Up • Listening Is Brain-Savvy • The Neighborhoods of the Brain • Tenet 1: Our Brains Are Wired for Survival First • Tenet 2: Our Brains React to Survival Threats Through Fight, Flight, or “Tend-and-Befriend” • Tenet 3: Social Threats Signal Survival Threats to Our Brains • Tenet 4: Every Brain Grows in the Right Conditions • Tenet 5: Organizations Have Core Memories

Chapter 3: Listening for Equity 55

The Fragility of Trust Across Difference • Tuning in to Structural Racism • Tuning in to Unconscious Bias • Tuning in to Cultural Difference • Lessons Learned: Joy and Wendy

Chapter 4: Getting Ready to Listen 79

Listening Below the Green Line • No Shortcut to Trust • Bids and Betrayals • Understand Your Living System • Mindful Listening • The Problem of Rumination • A Seamless Transition

PART TWO: RELATIONAL CAPITAL

How do I build the interpersonal currency needed to support and develop adult learners?

Chapter 5: Practicing Deep Listening 105

The Fallout of Failing to Listen • Relational Capital • Two Types of Listening: Deep and Strategic • Principles of Deep Listening • Deep Listening Stance 1: Attention to Nonverbal Cues • Deep Listening Stance 2: Mature Empathy • Deep Listening Stance 3: Affirmation

Chapter 6: Practicing Strategic Listening 127

The Impact of the Right Question • Building Capacity Through Listening • Principles of Strategic Listening • Strategic Listening Stance 1: An Orientation to Vision • Strategic Listening Stance 2: Reflective Inquiry • Strategic Listening Stance 3: A Bias Toward Action • Integrating the Six Stances • Seeds of Transformation

Chapter 7: Listening to Parents 146

When Things Fall Apart • Navigating Difference With Parents • Flipping the Script Between Parents and Educators • Five Ways to Listen to Parents • Jackie’s Reflections

Chapter 8: Listening to Students 166

Listening to Students Tell the Real Story—Even When It’s Hard to Hear • Discarding Well?]Worn Scripts • Five Ways to Listen to Students • Listening and Democracy

PART THREE: COMPLEX CHANGE

How do I diagnose and navigate the challenges I face as a leader?

Chapter 9: Influencing Complex Change 189

The Listening Leader’s Landscape • Leadership in a Living System • Diagnose Your Problems and Challenges • Six Steps to Influence Complex Change • Shaping the Path

Chapter 10: Leveraging Listening Routines 214

A Staff Meeting with 100% Engagement • Grown?]Ups Need Routines Too • First, Take Your Team’s Temperature • Next, Design Humanizing Routines • Revisiting the Engaged Staff Meeting

Chapter 11: Growing a Listening Culture 238

A High School Network in Transition • From Hero to Host • The Four Seasons of a Listening Culture • “Set the Table” with Annual Retreats • Listening Campaigns • Learning Leader Chats • Team One?]on?]Ones • Safe?]to?]Learn Inquiry • Transforming a Culture

Chapter 12: Listening for Liberation 259

Conversation by Conversation • Building a Movement • The Courage to Listen

APPENDIX A: LISTENING LEADERSHIP RUBRIC 263

APPENDIX B: THE SIX STANCES OF A LISTENING LEADER 271

APPENDIX C: THE INSTRUCTIONAL CONVERSATION PLANNING TOOL 274

APPENDIX D: ADDITIONAL RESOURCES FOR LISTENING TO PARENTS 275

APPENDIX E: ADDITIONAL RESOURCES FOR LISTENING TO STUDENTS 278

APPENDIX F: TELLING THE CURRENT-STATE STORY TOOL 282

APPENDIX G: TOOLS AND FACILITATION STEPS FOR LISTENING ROUTINES 283

APPENDIX H: TOOLS FOR GROWING A LISTENING CULTURE 296

GLOSSARY 304

ACKNOWLEDGMENTS 312

ABOUT THE AUTHOR 315

INDEX 317