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· 제목 : Communication Essentials for Financial Planners: Strategies and Techniques (Hardcover)
· 분류 : 외국도서 > 경제경영 > 금융/재정 > 자산관리
· ISBN : 9781119350781
· 쪽수 : 240쪽
· 출판일 : 2017-02-21
· 분류 : 외국도서 > 경제경영 > 금융/재정 > 자산관리
· ISBN : 9781119350781
· 쪽수 : 240쪽
· 출판일 : 2017-02-21
목차
Preface xi
Acknowledgments xxv
How to Use This Book xxvii
Introduction xxix
Chapter 1 An Introduction to Applied Communication 1
Chapter 2 Structuring the Process of Interpersonal Communication 21
Chapter 3 Structuring the Process of Communication through the Office Environment 37
Chapter 4 Listening Skills 57
Chapter 5 Questioning 75
Chapter 6 Nondirective Communication 91
Chapter 7 Directive Communication 109
Chapter 8 Trust, Culture, and Communication Taboos 135
Chapter 9 Politeness and Sensitivity in Communicating with a Broad Range of Clients 157
Chapter 10 Financial Planning—A Sales Perspective 173
Solutions 189
About the Authors 193
About the Companion Website 195
Index 197
