[eBook Code] The Whistleblowing Guide (eBook Code, 1st)

About the Companion Website vii

Chapter 1 Introduction: The Importance of Speak-up Arrangements 1

Speaking Up in Organizations 1

Speak Up Arrangements: A New Perspective for Theory and Practice 2

Sustainable Speak-up Systems: A Model 3

Rationale 4

Who Should Read This Book? 7

Purpose of the Book 8

About the Authors 9

About the Book 10

Endnotes 11

Chapter 2 Why Speak-up Systems: Why Now? 13

Introduction 13

Background: Why Speak-up Systems, Why Now? 13

Endnotes 37

Chapter 3 A Comparative Study of Speak-up Arrangements in Banking, Engineering, and Healthcare Sectors 41

Introduction 41

Banking 42

Engineering 55

Healthcare 66

Conclusion 76

Endnotes 78

Chapter 4 Challenges and Obstacles to Effective Speak-up Arrangements 83

How Do People Speak Up? 84

Whistleblowing Is a Protracted Process 88

What Expectations Do Speak-ups Entail? 92

Challenges of Operating Speak-up Arrangements 97

Barriers to Responsiveness 106

Strategies for Trustworthiness (and Their Potential Pitfalls) 108

Facilitators of Responsiveness 117

Using Speak-up Data 119

Bringing It All Together: A Model for Developing Sustainable Speak-Up Systems 121

Conclusion 122

Endnotes 123

Chapter 5 Speak-up Procedures: A Guide for Professionals 127

Executive Summary 127

Benefits of Effective Speak-up Arrangements: 128

Recommendations 129

Endnotes 137

Chapter 6 Conclusions 139

Academic Literature 139

Empirical Work 142

A Framework for Understanding Speak-up Arrangements 144

Practical Relevance and Recommendations 146

Endnotes 147

Bibliography 149

Appendix 1 Speak-up Arrangements – Key Theories 163

Appendix 2 Project Methodology 167

Appendix 3 Other Resources 169

Index 171