[eBook Code] The Oliver Wight Class A Standard for Business Excellence (eBook Code, 7th)

Preface ix

Introduction xi

Foundation xvii

1. Managing the Strategic Planning Process 1

2. Managing and Leading People 17

3. Driving Business Improvement 31

4. Integrated Business Planning 47

5. Managing the Products and Services Portfolio 63

6. Managing Market Demand 81

7. Managing the Supply Chain 95

8. Managing Internal Supply 113

9. Managing External Sourcing 129

Oliver Wight Biography 145