AI and the Future of Banking (Hardcover)

· 제목 : AI and the Future of Banking (Hardcover) 
· 분류 : 외국도서 > 경제경영 > 은행/금융
· ISBN : 9781119596127
· 쪽수 : 304쪽
· 출판일 : 2020-06-22

Acknowledgements

About the Author

Introduction

Chapter 1. Prologue : Why Banking?

Summary

Introduction

What is Banking?

What do we Mean by ‘Money’ Today?

A Cashless Society Increasingly Emerges

Key Banking Functions

Future Jobs in Banking

Conclusion

Chapter 2. Imperatives in banking

Summary

Introduction

Strategies and Imperatives

Strategy

Business Imperatives

Current Imperatives In Banking

Comparable Imperatives in the Retail Industry

Comparable Imperatives in the Telecom Industry

Comparable Imperatives in the Healthcare Sector

Future Imperatives in Banking

Greater Customer Centricity

Becoming Truly Digital

Compeletely Accepting Technological Change

Reimagining Banking

Reinventing Risk Management

Conclusion

Chapter 3. Data and Analytics Primer

Summary

Introduction

Data Management and Analytics

Data Management

The Hierarchy of Analytics

Next Generation Cognitive Analytics

Extracting Value from Data

The Importance of Location Analytics

Conclusions

Chapter 4. Key Elements of Banking Analytics

Summary

Introduction

Office of Finance

Performance Management and Integrated Decision Making

The Key Elements of Banking Performance Management

Customer Analytics

Customer Insight

AI and Credit Ratings

Branch-Specific Campaigns

Impact of Social Media Campaigns

Relationship Pricing

Client Servicing

Risk Management

Risk Scenario Analytics

Fraud Detection

Regulatory Compliance

Risk Management and AI

Operational Efficiency

IT Cost Transparency

Branch Performance Management

Contact Centre Service

Payment Monitoring

Mortgage Tracking

Sales and Compensation Management

Financial Markets Risk & Trade Monitoring

Analytics in Portfolio Management

Derivative Markets

Conclusion

Chapter 5 Machine Learning, AI and ‘Apps’

Summary

Introduction

Theory and Practice of Machine Learning

‘Apps’ and Their Usage

Data Visualisation

Voice Recognition and Voice Assistants

Visual and Facial Recognition

Thumbprint Recognition

Palm Vein Recognition

Wealth Management Systems

The BioMetric Moral Argument

Conclusion

Chapter 6. AI and the Importance of Brand in Banking

Summary

Introduction

Brand Value and Equity in Banking

Millennial and Gen Y Expectations from Bank Brands

Branding Expectations of Generation Z

Branding Expectations of Generation X

Branding and Customer Experience Interlocked

Branding and Human-Centred Design

To Brand or Debrand?

Banks Use AI to Become Lifestyle Managers

Consumption and Credit Smoothing

Conclusion

Chapter 7. AI Leadership and Employee Transformation

Summary

Introduction

Leadership in an AI-Infused Age

Augmented Leadership

Analytically-Infused Leadership

A New Approach to Leadership -‘Trust but Verify’

Attributes of AI-Infused Leaders

Leadership Training for the Future

‘The Digital Future of Banking Requires a New Leadership Model’

Zen and Leadership in Banking

Functional Change and Employee Transformation

The Evolution of the Banking Employee

A Banking Employee Persona in 2050

Conclusion

Chapter 8. The ‘Bank of the Future’

Summary

Introduction

Branch Makeover

The Emergence of the Café Bank

Millennials Not Happy Dealing with Robots

Virtual Reality : Banking and Gaming Converge

Universal Banking and Beyond

Universal Banking in the United States

Banks as the Catalyst for Change  - ’Peer to Peer’

Payment Processes Become More Customer Centric

Five Scenarios for the ‘Bank of the Future’

The Full Service Bank

The Digital Bank

The Disaggregated Bank

The Conversational Bank

The Collaborative Bank

Transformation of the Investment Bank

Conclusions

Chapter 9 Open Banking and Blockchain

Summary

Introduction

Open Banking : Setting the Scene

Interlock between AI and Open Banking

Blockchain : Setting the Scene

Interlock between AI and Blockchain

Blockchain in Banking

Interbank Market

‘Forex’ Market

Investment Banking and Blockchain

Blockchain in Indian Banking

Blockchain and Open Banking in Africa

Conclusion

Chapter 10 Innovation and Implementation

Summary

Introduction

What is Meant by Innovation?

New Roles and Responsibilities

Bootcamps, Hackathons and Other Devices

Implementation

Innovation or Adaptation?

The Use of ‘Design Thinking’

Finding Money to Innovate - One Example

Fintech for Banking

Blockages in Innovation

Conclusion

Chapter 11 Cyber Crime and IT Resilience

Summary

Introduction

Cybercrime in the context of Operational Risk

The Internationalisation of Cyber Crime

Cyber Security Toolkit

Cyber Risk Management Apps

Broader Cyber Issues for Banking

Safeguarding the Bank of the Future: New Cyber Security Threats

Responding to Cyber Attack

Cyber Readiness

New Cyber Roles, New Cyber Responsibilities

AI and Fraud Detection in Banking

Advanced Analytics in Fraud Detection

AI and Anomoly Detection

Fraudulent Use of Data

Cyber and the Law

Conclusion

Chapter 12 : Epilogue

Appendix:  Fintech in Banking