[eBook Code] Value-Based Management in Government (eBook Code, 1st)

About the Authors vii

Acknowledgments ix

Foreword xi

Preface xiii

Part One: Value-Based Management in Government Concepts and Components 1

Chapter 1 Challenges and Solutions to Address Dissatisfaction of Citizens and Taxpayers 3

Chapter 2 Generating Value in a World of Uncertainty 9

Part Two: Strategy Management and Governance 27

Chapter 3 Strategy Setting and Execution: Setting and Linking Goals and Capabilities 29

Chapter 4 The Strategy Map and Its Balanced Scorecard 39

Part Three: Enterprise Performance Management 59

Chapter 5 Exceptional EPM Systems are an Exception 61

Part Four: The Three Rs: Risk, Results, and Resources 71

Chapter 6 Risk Management 73

Chapter 7 Results Management 93

Chapter 8 Resource and Cost Management 101

Part Five: Management Accounting in Government 123

Chapter 9 Understanding ABC/M: A Few Basic Truths 125

Chapter 10 If ABC/M is the Answer, What is the Question? 137

Chapter 11 Fundamentals: What is ABC/M? 155

Chapter 12 Using ABC/M Attributes to Assess Quality and Value-Add 167

Chapter 13 Driver-Based Budgeting and Rolling Financial Forecasts 183

Chapter 14 Implementing ABC/M with Rapid Prototyping 213

Part Six: How Information Technology Impacts VBM 231

Chapter 15 Information Technology as an Enabler 233

Part Seven: Influencing Behavior for VBM 237

Chapter 16 Organizational Change Management 239

Part Eight: The Future 249

Chapter 17 The Future of Public Sector VBM 251

Index 257