Digital Business Transformation: How Established Companies Sustain Competitive Advantage from Now to Next (Hardcover)

Preface: Digital Business Transformation              

SECTION 1. NOW            

Chapter 1: The Death of Business as Usual           

It’s All Change   

Truth, Knowledge, Vision             

Constant Beta   

Digital Assets and Liabilities        

Digital Business Transformation: why it’s more than just technology        

Chapter 2: The Four Forces of Connected Change             

Customer Behaviours     

Technological Change    

Business Models              

Societal Change

Chapter 3: What Is Slowing Down Established Businesses? – Blocks, Brakes and Behaviours              

Top-down decision-making         

Organizational silos        

Legacy technology          

Short-termism   

Talent shortages             

Values and culture (and purpose)             

‘Not invented here’        

SECTION 2. NEXT             

Chapter 4: Characteristics of a Digital Business    

The Inconvenient Truth 

Decoding What Digital Companies Do Well          

Decoding how they do it              

Chapter 5: The Big Hairy Audacious Goals (BHAGs) of Digital Business Transformation       50

The 2 Big Hairy Audacious Goals (BHAGs) of Digital Business Transformation         

Goal 1: Developing The Muscle of Continuous Change (The PS How)         

Goal 2: Building The Capability To Identify and Realize Value (SPEED)       

Chapter 6: Strategy        

Swarm Intelligence         

The Role of Strategy       

Anchor Strategy on Your Customer, Not Your Competition            

Determine ‘Where To Play’ By Looking At Your Market Differently (The D-3 Model)           

‘How to Win’ – View Your Transformation as a Portfolio of Moves             

Build ‘Your’ Capabilities: The Partner Ecosystem

Bringing Products To Market: The Elusive Product-Market Fit      

Chapter 7: Product – Operating in Constant Beta              

The Evolution From Brand To Product     

The Relentless Hunt For Value   

The Inconvenient Truths of Product         

The Forces of Change in Product              

Agile, Lean, and DevOps

Banking Case Study: Transforming Product          

Chapter 8: Experience    

Everything in your business contributes to your customer experience      

What is Experience, anyway?     

Orienting to the Customer          

Brand is the experience and experience is the brand        

Data and Computation  

What makes a great experience? LEAD (Light, Ethical, Accessible, Dataful)             

Chapter 9: Engineering  

Technology as a Cost Center to Technology as a Value-driver        

Spaghetti Tech: The Layers of Enterprise IT          

Moore’s Law     

Legacy technology          

The Impact of Product and Rise of Engineering    

Technology & Engineering           

Architecture: Cloud        

Microservices    

Ways of Working: Agile, Lean, DevOps    

Engineers           

Automation       

It’s All About the Talent

Chapter 10: Data            

Data As An Asset             

Getting Started With Data           

Utility: How do you get useful data on the right audience?            

Data Architecture: Is the data in a format and structure that’s accessible?             

Data Science and Artificial Intelligence   

Designing for Data: How do you design your products, services and experiences to collect data?    

Ethics: How does becoming data-led impact your ethical responsibility?  

Chapter 11. Leading A Gryphon Organization      

Learning To Think Differently      

Characteristics of a Gryphon organization            

Customer Obsession      

Outside-in          

A Willingness To Disrupt Yourself             

Winning by Failing          

SECTION 3. HOW             

Chapter 12: Components of Successful Digital Business Transformations 

1. Always Remember What The Ultimate Goals Of Digital Business transformations (The DBT BHAGs) 

2. Align The Team Around A Shared Vision           

3. Get C-Level Buy In      

4. Anchor in Outcomes  

5. Seize Your Quick Wins & Communicate             

6. Move Fast     

7. Be thoughtful about your Governance choices              

8. Choose Partners who will co-create and are a fit for your team              

9. Keep your teams small and cross-functional    

10. Consider New Approaches To Funding That Match The Way Projects Work    

Chapter 13: What Transformation Journeys Actually Look Like    

They Are Never A Straight Line  

They Require Treating Digital As More Than A Channel   

They Are Almost Always Driven By Uncertainty   

Without A Clear Vision, Functions Get Disconnected Fast              

The Many Paths to Transformation          

Chapter 14: The Beginning          

Why there is no ‘End’    

Where do we go from here?       

What’s in your digital moat?       

What are you building?  

Everyday superheros      

Acknowledgements        

Index