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· 분류 : 외국도서 > 경제경영 > 관리
· ISBN : 9781119889656
· 쪽수 : 384쪽
· 출판일 : 2023-09-12
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TABLE OF CONTENTS
?
Part 1: Why Do I Need to Study Organizational Behavior?
?1 Introduction to Organizational Behavior??
?1.1 Organizational Behavior??
?What Is Organizational Behavior???
?Why Is Organizational Behavior Important???
?How Do We Learn about Organizational Behavior???
?Disciplines That Contribute to Organizational Behavior??
?Abstractness in Organizational Behavior??
?1.2 Critical Thinking??
?What Is the Science of Organizational Behavior???
?What Does It Mean to Think Critically???
?Why Is It So Difficult to Think Critically???
?What Are the Steps in the Critical Thinking Process???
?1.3 Ethics in OB??
?What Are Ethics???
?A Framework for Ethical Decision Making??
?Importance of Personal Ethical Fit??
?Self-Test Chapter 1??
?Self-Test Answers??
?Endnotes??
??
2 Understanding Organizations ?
?2.1 Organizational Strategy and Change??
?What Is Strategy???
?Organizational Change and Adaptability??
?Consequences of Change: Stress and Burnout??
?2.2 Organizational Structure??
?What Is Organizational Structure???
?Mechanistic vs. Organic Organizational Design??
?Team-Based Organizational Design??
?Innovative and Flexible Organizational Design??
?Why Do We Need Creativity and Innovation???
?2.3 Organizational Culture??
?What Is Organizational Culture???
?How Do We Identify an Organization’s Culture???
?How Can We Build More Effective Cultures???
?Self-Test Chapter 2??
?Self-Test Answers??
?Endnotes??
??
Part 2: Why Do People Behave as They Do?
3 Individual Differences??
?3.1 Personality??
?Nature or Nurture???
?Are Personalities Stable???
?What Are Behavioral and Social Traits???
?What Are Self-Concept Traits???
?“The Dark Side” of Personality??
?How Can We Assess Personality???
?3.2 Emotions and Moods??
?What Are Emotions and Moods???
?Coping with Stress: Job Demands?Resources Model??
?What Is Emotional Intelligence???
?Cultural Aspects of Emotions and Moods??
?3.3 Attitudes and Behavior??
?What Is an Attitude???
?What Are Job Attitudes???
?How Do Attitudes Influence Work Behavior???
?Negative Workplace Behaviors??
?Self-Test Chapter 3??
?Self-Test Answers??
?Endnotes??
?
?4 Perception and Bias??
?4.1 Perception and Cognitive Bias??
?What Is Perception???
?What Is Attribution???
?Cognitive Bias??
?Perception Management in Organizations??
?4.2 Identity and Social Bias??
?What Are Common Types of Self-Identities???
?How Does Identity Affect Behavior???
?Identity Threat??
?Social Bias??
?4.3 Perspective Taking and Diversity??
?Perspective Taking??
?Perspective Taking and Diversity??
?Benefits of Perspective Taking??
?Learning to Take Another’s Perspective??
?Using Perspective Taking to Enhance Diversity and Inclusion??
?Self-Test Chapter 4??
?Self-Test Answers??
?Endnotes??
?
?5 Motivation??
?5.1 Motivation and Performance Management??
?What Is Motivation???
?Pay for Performance??
?What Is Performance Management???
?How Do We Create More Motivating Environments???
?5.2 Needs Theories of Motivation??
?Maslow’s Hierarchy of Needs??
?Alderfer’s ERG Theory??
?Manifest Needs Theory??
?Self-Determination Theory (SDT)??
?5.3 Process Theories of Motivation??
?Equity Theory??
Self-Test Chapter 5??
Self-Test Answers??
Endnotes??
?
?
Part 3: How Do I Effectively Manage Myself and Influence Others?
?
6 Communication ?
?6.1 Influence and Persuasion??
?What Is Framing???
?How Can We Communicate with Charisma???
?Why Are Stories So Persuasive???
?Don’t Forget the Nonverbals??
?6.2 Difficult Conversations??
?What Is Avoidance and Why Does It Happen???
?What Is a Difficult Conversation and When Should We Have One???
?What Are the Skills for Having Difficult Conversations???
?6.3 Feedback and Listening??
?What Is Developmental Feedback???
?What Are Active Listening Skills???
?Self-Test Chapter 6??
?Self-Test Answers??
?Endnotes??
?
?
7 Teamwork ?
?7.1 Team Effectiveness??
?What Makes a Team Effective???
?How Can We Set Teams Up for Success???
?How Does Member Diversity Affect Team Performance???
?7.2 Team Dynamics??
?What Are Roles and Role Dynamics???
?What Are Norms???
?What Are Other Important Team Dynamics???
?7.3 High-Performance Teams??
?How Do We Build a High-Performance Team???
?What Is the Role of Team Cohesiveness???
?How Can We Improve Team Decision Making???
?Self-Test Chapter 7??
?Self-Test Answers??
?Endnotes??
?
?8 Leadership and Followership??
?8.1 Leadership as Co-Creation??
?What Is Leadership???
?How Does Leadership Work???
?Leadership as Social Construction??
?8.2 Leader Styles??
?What Makes Leaders Successful???
?Ways We Act as Leaders??
?8.3 Follower Styles??
?What Is Followership???
?Follower Styles??
?Self-Test Chapter 8??
?Self-Test Answers??
?Endnotes??
?
?
9 Power and Politics ?
?9.1 Power??
?What Is Power???
?Where Does Power Come From???
?How Is Power Gained and Lost???
?9.2 Building Power Bases??
?What Is Position Power???
?What Are Responses to Position Power???
?What Is Personal Power???
?What Is Connection Power???
?What Are Responses to Personal and Connection Power???
?How to Develop and Maintain Power Bases???
?9.3 Navigating the Political Landscape??
?Why Do We Have Organizational Politics???
?How Do We Understand Organizational Politics???
?How Do I Navigate Organizational Politics???
?9.4 Theory of Organizational Justice??
?Understanding the Concept of Organizational Justice??
?Understanding the Intersection between Justice, Power, and Politics??
?Self-Test Chapter 9??
?Self-Test Answers??
?Endnotes??
?
?
10 Relationships and Networks ?
?10.1 Interpersonal Relationships??
?What Kinds of Relationships Matter???
?How Are Relationships Developed???
?How Do We Build and Maintain Good Relationships???
?10.2 Networks??
?What Are Networks???
?How Do Networks Work???
?10.3 Leveraging Your Network??
?Networks and Social Capital??
?How Do We Leverage a Network???
?Using Your Network to Advance Your Career??
?Self-Test Chapter 10??
?Self-Test Answers??
?Endnotes??
?
?11 Conflict, Negotiation, and Decision Making??
?11.1 Conflict??
?What Are the Types of Conflict???
?How Can I Guard Against Common Conflict Management Pitfalls???
?11.2 Negotiation??
?Why Negotiate???
?How Do I Negotiate???
?How Can I Guard Against Common Negotiation Pitfalls???
?11.3 Decision Making??
?What Are Common Approaches to Decision Making???
?How Can I Be a Better Decision Maker???
?Guarding Against Common Decision-Making Pitfalls???
?Self-Test Chapter 11??
?Self-Test Answers??
?Endnotes??
?
OB SKILLS WORKBOOK
GLOSSARY
INDEXTABLE OF CONTENTS
?
Part 1: Why Do I Need to Study Organizational Behavior?
?
1 Introduction to Organizational Behavior ?
?
1.1 Organizational Behavior ?
?
What Is Organizational Behavior? ?
?
Why Is Organizational Behavior Important? ?
?
How Do We Learn about Organizational Behavior? ?
?
Disciplines That Contribute to Organizational Behavior ?
?
Abstractness in Organizational Behavior ?
?
1.2 Critical Thinking ?
?
What Is the Science of Organizational Behavior? ?
?
What Does It Mean to Think Critically? ?
?
Why Is It So Difficult to Think Critically? ?
?
What Are the Steps in the Critical Thinking Process? ?
?
1.3 Ethics in OB ?
?
What Are Ethics? ?
?
A Framework for Ethical Decision Making ?
?
Importance of Personal Ethical Fit ?
?
Self-Test Chapter 1 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
2 Understanding Organizations ?
?
2.1 Organizational Strategy and Change ?
?
What Is Strategy? ?
?
Organizational Change and Adaptability ?
?
Consequences of Change: Stress and Burnout ?
?
2.2 Organizational Structure ?
?
What Is Organizational Structure? ?
?
Mechanistic vs. Organic Organizational Design ?
?
Team-Based Organizational Design ?
?
Innovative and Flexible Organizational Design ?
?
Why Do We Need Creativity and Innovation? ?
?
2.3 Organizational Culture ?
?
What Is Organizational Culture? ?
?
How Do We Identify an Organization’s Culture? ?
?
How Can We Build More Effective Cultures? ?
?
Self-Test Chapter 2 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
Part 2: Why Do People Behave as They Do?
?
3 Individual Differences ?
?
3.1 Personality ?
?
Nature or Nurture? ?
?
Are Personalities Stable? ?
?
What Are Behavioral and Social Traits? ?
?
What Are Self-Concept Traits? ?
?
“The Dark Side” of Personality ?
?
How Can We Assess Personality? ?
?
3.2 Emotions and Moods ?
?
What Are Emotions and Moods? ?
?
Coping with Stress: Job Demands?Resources Model ?
?
What Is Emotional Intelligence? ?
?
Cultural Aspects of Emotions and Moods ?
?
3.3 Attitudes and Behavior ?
?
What Is an Attitude? ?
?
What Are Job Attitudes? ?
?
How Do Attitudes Influence Work Behavior? ?
?
Negative Workplace Behaviors ?
?
Self-Test Chapter 3 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
4 Perception and Bias ?
?
4.1 Perception and Cognitive Bias ?
?
What Is Perception? ?
?
What Is Attribution? ?
?
Cognitive Bias ?
?
Perception Management in Organizations ?
?
4.2 Identity and Social Bias ?
?
What Are Common Types of Self-Identities? ?
?
How Does Identity Affect Behavior? ?
?
Identity Threat ?
?
Social Bias ?
?
4.3 Perspective Taking and Diversity ?
?
Perspective Taking ?
?
Perspective Taking and Diversity ?
?
Benefits of Perspective Taking ?
?
Learning to Take Another’s Perspective ?
?
Using Perspective Taking to Enhance Diversity and Inclusion ?
?
Self-Test Chapter 4 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
5 Motivation ?
?
5.1 Motivation and Performance Management ?
?
What Is Motivation? ?
?
Pay for Performance ?
?
What Is Performance Management? ?
?
How Do We Create More Motivating Environments? ?
?
5.2 Needs Theories of Motivation ?
?
Maslow’s Hierarchy of Needs ?
?
Alderfer’s ERG Theory ?
?
Manifest Needs Theory ?
?
Self-Determination Theory (SDT) ?
?
5.3 Process Theories of Motivation ?
?
Equity Theory ?
?
Self-Test Chapter 5 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
Part 3: How Do I Effectively Manage Myself and Influence Others?
?
6 Communication ?
?
6.1 Influence and Persuasion ?
?
What Is Framing? ?
?
How Can We Communicate with Charisma? ?
?
Why Are Stories So Persuasive? ?
?
Don’t Forget the Nonverbals ?
?
6.2 Difficult Conversations ?
?
What Is Avoidance and Why Does It Happen? ?
?
What Is a Difficult Conversation and When Should We Have One? ?
?
What Are the Skills for Having Difficult Conversations? ?
?
6.3 Feedback and Listening ?
?
What Is Developmental Feedback? ?
?
What Are Active Listening Skills? ?
?
Self-Test Chapter 6 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
7 Teamwork ?
?
7.1 Team Effectiveness ?
?
What Makes a Team Effective? ?
?
How Can We Set Teams Up for Success? ?
?
How Does Member Diversity Affect Team Performance? ?
?
7.2 Team Dynamics ?
?
What Are Roles and Role Dynamics? ?
?
What Are Norms? ?
?
What Are Other Important Team Dynamics? ?
?
7.3 High-Performance Teams ?
?
How Do We Build a High-Performance Team? ?
?
What Is the Role of Team Cohesiveness? ?
?
How Can We Improve Team Decision Making? ?
?
Self-Test Chapter 7 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
8 Leadership and Followership ?
?
8.1 Leadership as Co-Creation ?
?
What Is Leadership? ?
?
How Does Leadership Work? ?
?
Leadership as Social Construction ?
?
8.2 Leader Styles ?
?
What Makes Leaders Successful? ?
?
Ways We Act as Leaders ?
?
8.3 Follower Styles ?
?
What Is Followership? ?
?
Follower Styles ?
?
Self-Test Chapter 8 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
9 Power and Politics ?
?
9.1 Power ?
?
What Is Power? ?
?
Where Does Power Come From? ?
?
How Is Power Gained and Lost? ?
?
9.2 Building Power Bases ?
?
What Is Position Power? ?
?
What Are Responses to Position Power? ?
?
What Is Personal Power? ?
?
What Is Connection Power? ?
?
What Are Responses to Personal and Connection Power? ?
?
How to Develop and Maintain Power Bases? ?
?
9.3 Navigating the Political Landscape ?
?
Why Do We Have Organizational Politics? ?
?
How Do We Understand Organizational Politics? ?
?
How Do I Navigate Organizational Politics? ?
?
9.4 Theory of Organizational Justice ?
?
Understanding the Concept of Organizational Justice ?
?
Understanding the Intersection between Justice, Power, and Politics ?
?
Self-Test Chapter 9 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
10 Relationships and Networks ?
?
10.1 Interpersonal Relationships ?
?
What Kinds of Relationships Matter? ?
?
How Are Relationships Developed? ?
?
How Do We Build and Maintain Good Relationships? ?
?
10.2 Networks ?
?
What Are Networks? ?
?
How Do Networks Work? ?
?
10.3 Leveraging Your Network ?
?
Networks and Social Capital ?
?
How Do We Leverage a Network? ?
?
Using Your Network to Advance Your Career ?
?
Self-Test Chapter 10 ?
?
Self-Test Answers ?
?
Endnotes ?
?
?
11 Conflict, Negotiation, and Decision Making ?
?
11.1 Conflict ?
?
What Are the Types of Conflict? ?
?
How Can I Guard Against Common Conflict Management Pitfalls? ?
?
11.2 Negotiation ?
?
Why Negotiate? ?
?
How Do I Negotiate? ?
?
How Can I Guard Against Common Negotiation Pitfalls? ?
?
11.3 Decision Making ?
?
What Are Common Approaches to Decision Making? ?
?
How Can I Be a Better Decision Maker? ?
?
Guarding Against Common Decision-Making Pitfalls? ?
?
Self-Test Chapter 11 ?
?
Self-Test Answers ?
?
Endnotes ?
?
OB SKILLS WORKBOOK
GLOSSARY
INDEX
