Public Service Dominant Logic (Hardcover)

Part I: Public Management: A Background 1. Public Management in Theory 2. Public Management in Practice Part II: Perspectives on Citizen Encounters 3. Functional Logic 4. Factory Logic 5. Service Logic Part III: Why Goods Logic Fails to Support Value Creation 6. The Downside of Functional Logic 7. The Downside of Factory Logic Part IV: Value Creation by Service Logic 8. Walking in the Citizens’ Shoes 9. Joined-Up Management 10. The SERVICE Framework