Effective Police Supervision Study Guide (Paperback, 8 New edition)

I Transition to First-Line Supervisor

II Supervisory Skills

III Management Expectations of the Supervisor

IV Subordinate Expectations of the Supervisor

V Peer Expectations

I Community Policing?What Is It?

II Empowerment

III Process Facilitation

IV Collaboration

V Problem Solving

VI Supervising the Community Policing Officers

VII Managing Failure

I Importance of Communication Skills

II Communication Process

III Barriers to Communication

IV Overcoming Barriers to Communication

V Feedback

VI The Art of Listening

VII Nonverbal Communication

VIII Communicating with non-English-Speaking Individuals

IX Intercultural Communications

X Hearing-impaired Individuals

I Why Officers Work?

II Needs-based Motivation

III Motivational?Hygiene Theory

IV Theory X?Theory Y

V Expectancy Theory

VI How to Motivate

I Power

II Theories of Leadership

III Leadership Continuum

IV Leadership Mistakes

I The Individual

II The Individual and the Group

III Role and Function of the Group

IV Group Development Process

V Group Performance

VI Building a Winning Team

VII Team Goals

VIII Group Problem Solving

IX Conducting Meetings

I Factors Fostering Change

II Police Unions

III The Law

IV Positive Aspects of Change

V Resistance to Change

VI The Nature of Resistance

I Performance Appraisal

II Frequency of Evaluation

III The Sergeant’s Role

IV Methods of Appraisal

V The Human Factor

VI Validity and Reliability of Performance Appraisal

VII The Evaluation Interview

VIII Remediation

IX Follow Up

X Changes in Trends

I Nature of Discipline

II Positive Discipline

III Negative Discipline

IV Disciplinary Systems

V The Hot Stove Concept

VI Disciplinary Action

VII Making Disciplinary Action Stick

I Police Work

II Controlling the Police

III Personnel Complaint Investigation Policy

IV Personnel Complaints

V Social Media

VI Personnel Complaint Investigations

VII Adjudication

VIII Civilian Review Movement

IX Forecasting

I Types of Employees

II Problem Employees

III Marginal Performers

IV Work Stressors

V Personal Problems

VI Early Warning System

VII Employee Assistance Program

VIII Critical Incident Stress Management

I Coming to Grips with the Past

II Changing Demographics

III Supervising Minorities

IV Dealing with Employees in a Protected Class

V Handling Sexual Harassment in the Workplace

VI Supervising Gay and Lesbian Police Officers

VII Managing a More Educated Workplace

VIII Training for the New Supervisor

I Management Rights

II Understanding Bargaining

III Union Goals

IV Grievances

V Impasse Resolution Through Job Actions

VI Contract Administration

VII Role of the Sergeant in Collective Bargaining

VIII Interest-based Bargaining

I Domestic Terrorism

II Foreign Terrorism

III American Response to Terrorism

IV Local Response to Terrorism

V Information Versus Intelligence

VI Identifying Potential Terrorist Targets

VII Police Supervisor’s Role

Answer Key to Objective Questions