Shared Services in Local Government : Improving Service Delivery (Paperback)

Contents: Foreword; Introduction; The background to shared services; The impetus to share; Shared services case studies; Case study 1 - Anglia Revenues Partnership; Case study 2 - The Welland Partnership; Learning from the case studies; The shared services scene; The 'fifth' wave; The future for shared services - The 'sixth' wave?; Appendices; Further reading; Index.